182. Customer Care

I knew it would not be so easy, just go back to the office and come home with Big Strategy. And Big Results. I knew it would be messy. And yet I dared to think for some hours that it would be fixable, easily, just like that. That I would think about things then come up with Perfect Solution For All Time. I guess I should be angry with myself for being so naive still, but I prefer to give myself a compliment for nurturing hope that things can be better.